General Terms and Conditions
Applicable to all quotations, services, work, and deliveries provided by Fortis AI
1. Applicability
1.1 These general terms and conditions apply to all offers, quotations, agreements, and work performed by Fortis AI.
1.2 Deviations from these terms and conditions shall be valid only if confirmed in writing by Fortis AI.
1.3 Any purchasing terms or other terms and conditions of the client are expressly rejected.
2. Quotations and Agreements
2.1 All quotations issued by Fortis AI are non-binding unless explicitly stated otherwise.
2.2 An agreement is formed as soon as Fortis AI confirms an assignment in writing or begins performing it.
2.3 Quotations are valid for 30 days from the date of issue unless stated otherwise.
3. Prices
3.1 All prices exclude VAT and any other government-imposed levies.
3.2 Fortis AI reserves the right to adjust prices if, after the agreement has been concluded, the information provided proves to be incorrect or incomplete.
3.3 Additional work will be invoiced separately.
4. Performance of the Agreement
4.1 Fortis AI shall perform the agreement to the best of its knowledge and ability, in accordance with the standards of good professional practice.
4.2 Delivery times are indicative and do not constitute strict deadlines.
4.3 Exceeding a delivery deadline does not entitle the client to compensation or termination of the agreement.
4.4 If Fortis AI’s services consist of consultancy, analysis, forecasts, simulations, or other forms of interpretation of data or information, the results thereof are indicative in nature and based on the data and insights available at that time. No guarantees or rights may be derived from such results.
5. Liability
5.1 Fortis AI’s liability is limited to direct damage that is the immediate result of intent or gross negligence.
5.2 Fortis AI is not liable for indirect damage, including consequential damage, loss of profit, missed savings, and business interruption.
5.3 In all cases, total liability is limited to the amount charged for the relevant agreement, with a maximum of three months’ service fees.
6. Complaints
6.1 Complaints regarding the performance of the agreement must be submitted in writing, with reasons, within 8 days of discovery.
6.2 If a complaint is found to be justified, Fortis AI will perform or adjust the work accordingly.
7. Force Majeure
7.1 Fortis AI is not required to fulfill any obligation if it is prevented from doing so as a result of force majeure.
7.2 Force majeure means any circumstance beyond Fortis AI’s control that temporarily or permanently prevents fulfillment of the agreement.
8. Payment
8.1 Invoices must be paid within 14 days of the invoice date, unless otherwise agreed in writing.
8.2 In the event of late payment, the client is automatically in default and statutory commercial interest will be due.
8.3 All judicial and extrajudicial collection costs are payable by the client.
9. Termination
9.1 Fortis AI is entitled to terminate the agreement with immediate effect if the client is declared bankrupt, applies for a suspension of payments, or fails to fulfill its obligations.
10. Privacy
10.1 Fortis AI processes personal data in accordance with its privacy policy, as published on this website.
11. Governing Law and Disputes
11.1 Dutch law applies to all legal relationships between Fortis AI and the client.
11.2 Disputes shall be submitted to the competent court in the district where Fortis AI is established.
12. Final Provision
12.1 These general terms and conditions have been filed with the Chamber of Commerce and are available upon request.
